CarbonMiata - Need to know!
CARBONMIATA - FURTHER INFORMATION
When buying items on this site, buyer must fully understand that products are made by hand and therefore that every item will not be 100% same as the others made. We put a lot of work to make all our items install as easy as we can but buyer must know that some fitment can be necessary in some case. We recommend customers to find a professional shop to install parts on their car. This is to prevent scratches, cracks or other problems during the installation.
Those parts MUST NOT be used on the streets. Carbon fiber and fiberglass are strong materials but not as strong as steel, during a crash, the carbon can break quite easily. It is the buyer's responsibility to use our items on his car. We recommend using our parts only on the track in a safe environment.
PRODUCTION AND DELIVERY TIME
We try to keep an inventory for all the parts but it happens that a lot of orders come in for a certain reference and as we only have one set of molds and that they are entirely made by hands it sometimes takes more time to make the parts. Therefore we prefer to announce a 35-45 days production time if the item is not in stock. This is due to the high demand of our products and that we need time to make quality parts! If you are in a hurry, we advise you to contact us prior the purchase to make sure we have the item in stock! For the delivery we mainly use EMS and the China post to handle our parcels and it can take between 10 to 15 days to reach the final destination. We can also use DHL if you are in a hurry. In that case, please let us know before the purchase so that we can recalculate the exact fee.
We package all of our items carefully and with strong packaging materials. Items are rarely damaged in shipping. However, if this does occur, please REFUSE the parcel and DO NOT sign the airway bill. EMS will then send us back to us for free and we can immediately send you a replacement. If you see that the package is damaged, try to ask the delivery guy to check inside the parcel if the part is broken. Most of the times they let you check before signing the receipt.
It is our desire for you to be completely happy with your purchase. We accept returns under the following conditions:
New, unused, unopened items may be returned within 7 days for refund less shipping/handling & Restocking fee.
Please contact us for return instructions.
Opened or used returns may be returned to the buyer at the buyer's expense without being refunded.
Items that are shipped incorrectly will be exchanged for the correct item. Contact us for return shipping label and instructions.
Return must be unopened and unused to be exchanged.
Opened/used items can not be exchanged or returned. Opened or used returns will be returned to the buyer at the buyer's expense without being refunded.
Due to the nature of these products our FREE SHIPPING is NOT APPLICABLE to these items.
We understand this will come as a disappointment to many of our valued customers and as such this will not take effect until MARCH 1st 2018.
We are currently undertaking some changes to offer the best postage and freight for all our products, so your orders may take longer to process while we work out the quickest and cheapest alternative to get your products too you.
Prior to processing your order please contact us either via email or on our Facebook page for a quote. We will contact you to adjust shipping with the most competitive price.
We thank you for your understanding.