Shipping

Shipping Policy

Thank you for visiting and shopping at Auto Refuge. Following are the terms and conditions that form our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email. We do our best to ship items next business day from completed payment – if you need your order rushed, please contact us and we will do our best to fulfil your request.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Australia Standard Light

3-5 business days

$3.50

Auspost Parcel Up to 1kg

3-5 business days

$10.00

Auspost Parcel 1kg-1.5kg

3-5 business days

$15.00

Auspost Parcel 1.5-2kg

3-5 business days

$22.00

Auspost Parcel 2kg-5kg

3-5 business days

$28.00

Auspost Parcel 5kg +

3-5 business days

$35.00

 Please note delivery delays can occasionally occur that are out of our hands.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Auto Refuge is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We do try to help you out as much as we can within our legal requirements.

Damages

Auto Refuge is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We do ship all over the world with some restrictions. Shipping charges for your order will be calculated and display at checkout.

Shipment method

Estimated delivery time

Shipment cost

International Standard Light

1-3 weeks

$18.00

International Parcel up to 500g

1-3 weeks

$26.00

International Parcel 500g-1kg

1-3 weeks

$40.00

International Parcel 1kg-5kg

1-3 weeks

$60.00

International Parcel 5kg+

1-3 weeks

$80.00

 

Please note all time frames are an estimate only. Occasionally shipments are delayed due to circumstances out of all of our control – we do our best to get these to you as quickly as possible.

 

Please note shipping & handling fees are subject to change